RETURNS / EXCHANGES / CANCELLATIONS / REFUNDS / DAMAGES / WARRANTY INFO

Before returning any item, please contact us first for your item’s return eligibilty and return shipping address.

RETURNS

 

We have a 14-day return policy, which means you have 14 days from the delivery date to request a return. 

To start a return, you please contact us using our online chat or via phone.  We will provide the RMA and shipping instructions to you via email. Items sent back to us without first requesting a return will not be accepted. 

Orders sent directly back to the manufacturer will not be accepted, and in doing so, you agree to forfeit your refund.  You must initiate the return through Overland Addict. 

To be eligible for a return, your item must be in new, unused/uninstalled condition, and in its original packaging. 

All eligible returns are subject to a 20% restocking fee & any applicable processing fees accessed by our payment processor to process the return. 

Returns must be in new, unused condition, and must be in the original, undamaged packaging.  Any item sent back that does not meet the requirements set forth in this policy will forfeit your refund. Please contact us first if there are any questions.

The original shipping cost is not included in the eligible refund amount.  Return shipping will be deducted from the refund amount due, if any.

Blankets, Sleeping bags, clothing, and other soft textile items are not returnable due to sanitary reasons. 

 

 

CANCELLATIONS

An order cannot be cancelled once it has been shipped.  

If you need to return an already shipped order, that order will be subject to our normal return policy. Please contact us prior to returning an order to receive the correct authorization.  

Custom made/made-to-order items are not eligible for cancellation or return unless there is a defect.  Any defect, with photos of the defect,  must be reported to us within 3 days of delivery, and a replacement will be made and shipped out free of charge.

Regular order cancellations will be subject to a 20% cancellation fee plus  processing fees. These fees will be deducted from the refund.

UNDELIVERABLE ORDERS

It is the customer's responsibility to provide accurate shipping information at the time they place their order.  If changes need to be made prior to shipping, please contact us and we will be happy to update any shipping information.  If an order has already shipped, you can click the tracking information and arrange for a change of delivery directly with the carrier.

Any fees incurred for undeliverable orders, or orders that are returned to sender, will be deducted from the refund.  These fees will include return shipping, restocking, and transaction fees that are accessed by the carrier, Overland Addict, and the manufacturer.

 

FREIGHT ITEMS

Items shipped via freight or LTL are not returnable once shipped. If you have a warranty issue with any of these items, please contact us and we’ll help get your item replaced.

DAMAGES

Please inspect your order upon reception and contact us within 3 days if the item is damaged so that we can work with the manufacturer or shipping company to get a replacement to you.  We work with many brands and many shipping companies.  Each have their own timelines in which we are required to meet.  

Failure to report any damage to us within 3 days may result in not being able to replace your item. 

If you receive a damaged shipment, please immediately take photos of the damage, including the box, and contact us and we will let you know how to send those photos to us.

REFUND PROCESS

Once your return is received at the appropriate warehouse, it will be inspected and determined if your return has met the guidelines to be eligible for a refund, partial refund, or no refund.

Shipping costs, transaction fees, and any discount applied will not be refunded.  

Overland Addict will process refunds within 1-3 business days and during our normal business hours of Tuesday - Friday, excluding holidays. Once processed, a confirmation email will be sent, and a credit will be applied to your original method of payment.  

NON-RETURNABLE ITEMS

Some items are non-returnable per the manufacturer, and we make every attempt to state that on the product's page prior to customer's placing the order.  In the event the manufacturer has not informed us that an item is non-returnable, we will make every effort to work with them to find a solution.

We do not accept returns for hazardous materials, flammable liquids, or gases.  

Unfortunately, we cannot accept returns on gift cards.

We do not accept returns on textile or soft fabric items for sanitary reasons.

EXCHANGES 

If you are exchanging an item that is not defective or damaged, you will be responsible for shipping costs for both the return item and the new item.  

Before the new item will be shipped to you, we must receive the original one back. Once the item is received, it will be inspected to make sure it is in new, unused condition and in the original packaging before the exchange will be shipped out.

 

WARRANTY ITEMS

All warranty claims must be initiated with the manufacturer. Please contact the manufacturer directly to process your claim. The manufacturer will have sole determination of the outcome of the claim.

Overland Addict is not responsible for any labor or associated costs which occur as the result of the installation or removal of defective parts.

All warranted items must be returned in accordance with the manufacturer's policy; see the product manufacturer's web site for their policy. It is the responsibility of the customer and/or installer to verify the correct size and application of the parts before installation. No warranty whatsoever will be given if the defect was caused by customer or installer abuse, negligence, mishandling, or improper installation. Customers will be responsible for all shipping and handling fees.